QS Supplies Reviews

QS Supplies has an overall rating of 3.3 based on 403 reviews. Customer feedback on QS Supplies is mixed: QS Supplies reviewers highlight positive aspects like wide product selection, competitive pricing, helpful customer service and fast shipping, which strongly appeal to homeowners, DIY enthusiasts, and contractors. However, QS Supplies is often criticized for its limited product availability, occasional shipping delays, website navigation issues and lack of detailed product information.

3.3/5.0

403 reviews

5 Stars

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4 Stars

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1 Star

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All QS Supplies Reviews (403)
AMANN
May 24, 2026
"Got the Wrong Advice Before Buying"
A friend had actually recommended them to me, so I expected a better experience. But when I asked what would fit in my bathroom, they didn’t seem to really know, and the advice I got ended up not being helpful. Frustrating before making a purchase
kara.Swan
May 24, 2026
"Slow replies and not much help"
Maybe I was expecting too much, but it took ages for them to get back to me, and when they finally did, it didn’t really help much. I’m not sure if I caught them at a bad time or what, but the whole experience was frustrating
Pamela-taylor
May 18, 2026
"Quickly sorted out"
Had a small issue and they got it sorted quickly, which I really appreciated. It wasn’t a big hassle in the end, so cheers for the help.
Toni.ralston
May 17, 2026
"Pretty easy to use overall"
The site was simple enough to poke around on, and the filters actually helped a lot. It did take me a bit to find the delivery info, but other than that, no real problems.
hello_kristen871
April 30, 2026
"Click and collect ended up being a bit of a pain"
I ordered click and collect thinking it’d be quick and easy, but it turned into more hassle than I expected. I had to wait around for quite a while, and the staff didn’t really seem to know where my item was. I mean, I did get it in the end, but there wasn’t any proper update or apology, which was a bit frustrating. The price was fine, but the collection process definitely needs sorting out. I’m not sure I’d use click and collect again.
Anna-page
April 21, 2026
"Delivery took longer than expected"
I ordered from qssupplies.co.uk thinking it would turn up within a few days, but it ended up taking quite a bit longer. The delivery date never felt very clear, and I found myself waiting around more than I’d planned because of it. When it finally arrived, the item itself was fine, so that part wasn’t the issue. It was just the whole waiting bit that was frustrating. I’d probably only order from them again if I didn’t need it anytime soon.
JamesKlein
April 19, 2026
"Really good quality overall..."
I ordered from qssupplies.co.uk i’m happy with what I received. The item feels solid and well made... definitely not cheap or flimsy, which was the main thing I was worried about. Looks like it should last a good while. I’d happily use them again.
hello_delia379
March 27, 2026
"Good prices with the trade account"
I’ve used QS Supplies for a few jobs now on the trade account, and to be fair, it’s been decent. Prices are usually good, and it saves messing about all over the place because you can get most of the bathroom stuff from one site. Setting the account up was simple enough as well, no real headache there.

I’m giving it 4 stars mainly because the delivery updates can be a bit hit and miss, if I’m being honest. Had one order where I had to chase to find out what was going on, which was a bit annoying. But nothing major in the end, and customer service did get back to me when I messaged them, so overall I’d still use them again.
MilagrosUhrig
March 26, 2026
"There are a ton of listings, which…"
There are a ton of listings, which is great, but it can make choosing harder than it needs to be. I kind of blame them for giving me too many options to sort through
James_peaslee92
March 24, 2026
"Surprisingly simple to fit"
I got it fitted without any hassle at all. I’m a bit biased toward anything that doesn’t make me sit there rereading instructions for ages, and this was exactly that, straightforward and no head scratching needed.
RachelBernard
March 14, 2026
"Payment was smooth enough"
I paid by card and it took about a minute to go through, but it was fine. Nothing really to complain about, it worked as expected...
nicole.Boccella
March 13, 2026
"Cautious, but it was exactly as described"
Ordered a tap from QS Supplies and, to be honest, I was a bit wary because I’ve had my trust knocked by product listings before. This one turned out fine though, the photo matched, the sizes were accurate, and there weren’t any annoying surprises when it arrived.
Jerald-harris
February 25, 2026
"Not really worth the money"
I ordered from QS Supplies thinking I was getting a fairly decent deal, but yeah, it didn’t really feel like it in the end. The item itself was just okay, nothing special, and once the delivery cost was added on it felt even less worth it. I probably could’ve found something similar cheaper somewhere else. Not the worst experience ever, just not great value, and I don’t think I’d bother using them again.
Jean_martinez81
February 22, 2026
"The measurements were pretty much spot on. The..."
The measurements were pretty much spot on. The specs matched up fine, and it fit with no real issue at all. Easy, easy install for me...
kristi.Pratt
February 03, 2026
"Cancelling was more annoying than I expected"
I tried to cancel, and it was way more of a hassle than it should’ve been. Compared to other services I’ve used, where you can usually wrap things up in a couple of clicks, this felt unnecessarily frustrating. Not really impressed.
hello_gloria523
January 29, 2026
"Found the part I needed"
I’d been looking all over for this bathroom part and couldn’t find it nowhere else, but QS Supplies had it in stock. Ordering was quick and easy, and it arrived without any hassle. No complaints from me, happy with it and I’d use them again
Dan_lee93
January 14, 2026
"I ordered a few bathroom bits and the…"
I ordered a few bathroom bits and the delivery date just kept Moving, which was frustrating. I had to chase them up twice and the replies I got were kind of vague. The stuff did turn up in the end, but it messed up my plumber booking, so that was a pain. Not the Worst experience ever, but I wouldn’t be in a big rush to use them again...
william-Barrow
January 08, 2026
"Warranty got sorted in the end"
I had a warranty issue and it did get sorted eventually. It was maybe a bit slower than I’d expected, but overall the outcome was fine.
Joseph.dickson
January 06, 2026
"I went into the showroom hoping to get..."
I went into the showroom hoping to get some help and maybe make a decision, but the staff all seemed too busy to really speak with me. I ended up wandering around, not getting clear answers, and leaving confused. I bought from somewhere else in the end. What made it more annoying was the follow-up apology felt really canned, like a copy-paste “sorry for the inconvenience” rather than anyone actually caring about the experience.
max_Heath95
January 01, 2026
"Pretty smooth in the end"
I had to message them about my delivery because I wasn’t totally sure what was going on, although maybe I was just being a bit impatient. They got back to me quickly, not instantly or anything, but the replies were clear and they kept me updated. Everything arrived fine in the end, so I can’t really complain. I’d probably use them again.

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QS Supplies Q&A

How easy is it to get a hold of customer service at qs supplies?

VanessaLynch
August 11, 2020

“You have to be prepared to old on for an hour pac time you ring”

Are you an honest company? have read some really bad reviews about you and we are a bit reluctant to order until we feel that this company can be trusted ????

We want to order kitchen taps seen what we like but a bit scared to deal with this company due to their bad reviews?

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